Availity Claims Support — Independent Billing Service
We are not Availity and we are not Availity's help desk. MedPrecision is an independent medical billing company that works your claims, eligibility and remittances inside the Availity Essentials organisation you already own.
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What are Availity claims support services?
From an independent billing company, Availity claims support services are outsourced revenue-cycle operations run through a practice's own Availity Essentials organisation: real-time eligibility and benefits checks, electronic claim submission, correction of clearinghouse rejections before they reach the payer, appeal submission and tracking where the plan supports it in Essentials, and remittance retrieval and posting. This is not Availity's customer support and not a vendor partnership. Availity's own registration path treats a medical billing services company as a distinct organisation type, and each of our staff works under their own named Availity user account, because Availity's published guidance is that every user needs an account unique to them and that sharing one account among several people is against its security policy.
- We are an independent billing company — not Availity, and not Availity's support desk
- Availity registers a medical billing services company as its own organisation type
- Each of our staff works under a named user account; Availity's policy forbids shared logins
- Scope: eligibility, submission, rejections, appeals and remittance inside your Essentials organisation
First, the disambiguation this page owes you: MedPrecision is not Availity. We are not Availity's help desk, we do not administer the network, and we cannot reset a password or unlock an account. For that, log in to Availity Essentials and raise a support ticket with Availity Client Services, or ask your organisation's own Availity administrator. What we are is an independent medical billing company that runs a practice's day-to-day revenue cycle through the Availity Essentials organisation the practice already holds. Availity describes itself as the nation's largest dual-sided, real-time healthcare network, and on its multi-payer portal page states that payers across the country have selected Availity Essentials as their exclusive provider portal, leveraging a network of 3 million credentialed providers processing 13 billion transactions a year to reach 170 million covered lives (availity.com, read 17 September 2026). Where your plans route through it, Essentials is the surface your eligibility checks, claim submissions, rejection reports, appeals and remittances actually live on — and an Essentials user account is free to hold, which is exactly why so many practices have the account and no one assigned to work it. We work eligibility before the visit, submission and rejection correction after it, and remittance retrieval and posting at the end, under our own named user accounts inside your organisation.
Who This Service Is For
What Is Breaking Right Now
An Essentials organisation that exists but has no one working its queues
Claims stuck in Availity rejection reports, counting as unbilled rather than denied
Remittance delivered through Essentials and never retrieved or posted
Staff sharing one Availity login because individual user accounts were never set up
What We Handle
Real-time eligibility and benefits verification
We run eligibility and benefits through Essentials ahead of appointments — coverage, member ID cards, patient cost estimation and, for plans that expose it there, prior-authorisation requirements — so a claim is not denied for something that could have been confirmed at scheduling.
Claim submission through your Availity organisation
We submit claims from your Essentials organisation and clear the edits before the payer sees them. Availity Essentials itself is the free multi-payer portal; if your volume needs full clearinghouse service, that is a separate Availity subscription your practice holds in its own name, not something we resell or mark up.
Clearinghouse-rejection resolution
A clearinghouse rejection stops a claim before the payer adjudicates it: no payment determination is made, so no adjustment reason code attaches and no appeal rights arise — the claim is corrected and resubmitted or it is never paid. We work the rejection reports to zero and resubmit, so those claims stop sitting as silently unbilled revenue.
Remittance retrieval, posting and overpayment correspondence
We retrieve remittance through Essentials and post it against expected reimbursement. Essentials also carries claim status, appeal submission and tracking, and claim-overpayment correspondence for participating plans; we work those queues too, so a take-back notice is answered rather than discovered months later in a reconciliation.
Free Billing Audit · No obligation
Get your Availity queues staffed
We are an independent billing company, not Availity. Send us a read of your Essentials eligibility, rejection and remittance queues and we will show you what is sitting unworked — and what it is worth.
Prefer to talk? Book a 15-minute callRequest received
A billing specialist will review your practice details and reach out within 1 business day. No confirmation email is sent — if you need to reach us sooner, call +1-872-297-2815.
What Reporting and Visibility Looks Like
Transparency is built into every engagement. You will always know where your revenue stands and what actions are being taken on your behalf.
Monthly KPI Dashboards
Track collection rates, denial trends, days in A/R, and payer-level performance with dashboards delivered on a fixed schedule.
Real-Time Claim Tracking
See claim status updates in real time so you never have to wonder where a payment stands or when follow-up is happening.
Quarterly Business Reviews
Detailed reviews with actionable recommendations covering denial root causes, payer trends, and revenue recovery opportunities.
Proactive Alerts
Automated alerts when key metrics shift, so issues are caught and addressed before they affect your bottom line.
Availity Claims Support | Independent Billing Service Key Terms
- Availity Essentials
- Availity's multi-payer provider portal, free to hold a user account on. Participating plans use it for real-time eligibility and benefits, prior authorisation, electronic claim submission and status, claim appeals, remittance, and claim-overpayment correspondence, with plan-specific content in Payer Spaces. Availity states that payers across the country have selected it as their exclusive provider portal. Full clearinghouse service is a separate Availity subscription.
- Clearinghouse rejection
- A claim stopped before the payer adjudicates it, usually on a format or edit error. No payment determination is made, so no adjustment reason code attaches and no appeal rights arise; the claim is corrected and resubmitted. Counting rejections as denials overstates a practice's denial rate.
Common Questions
Common questions about availity claims support | independent billing service.
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See where denials, follow-up delays, or workflow gaps may be hurting your collections.
Get a Free Billing AuditAre you Availity, or Availity's support team?
No. MedPrecision is an independent medical billing company with no affiliation to, endorsement from, or reseller relationship with Availity. We cannot reset your password, unlock your account, or change what a payer has configured in its Payer Space. For any of that, log in to Availity Essentials and submit a support ticket to Availity Client Services, or contact your organisation's Availity administrator. What we do is work your practice's billing through the Essentials organisation you own.
How do you get access to our Availity account — do we share a login?
No, and you should not share a login with anyone. Availity's published user-account guidance is explicit that each user needs an account unique to them and that sharing a single user account among several users goes against its security policy. Your Availity administrator — by default whoever registered your organisation — adds each of our staff as a user and assigns their role, since Availity ties access and permissions to job function so a biller sees only the biller's tools. Availity also registers a medical billing services company as its own organisation type with its own registration path, where an engagement is better structured that way. Access is granted under a business associate agreement with your practice, tied to named individuals, and removed by your administrator the day an engagement ends (availity.com and the Availity Essentials help centre, read 17 September 2026).
What's the difference between an Availity rejection and a payer denial?
A clearinghouse rejection stops the claim before the payer adjudicates it: no payment determination is made, no adjustment reason code attaches, and no appeal rights arise — the claim is corrected and resubmitted. A denial happens after the payer has received and adjudicated the claim; it carries a reason code and appeal rights, and the work is an appeal rather than a correction. They are different queues with different fixes, and counting rejections as denials overstates a practice's denial rate. We work both.
Do we have to use Availity, and is there a minimum size this makes sense at?
Availity states that payers across the country have selected Availity Essentials as their exclusive provider portal, so where your plans route through it you use it; where they do not, we work your practice's own clearinghouse instead. The point is that the transactions get worked, wherever they flow. On size: holding an Availity Essentials user account is free, so there is no Availity-side minimum. The practical floor is on our side, and we scope it on monthly claim volume and how many of your payers actually route through Essentials rather than on provider count. If your Essentials eligibility, rejection and remittance queues are already worked to zero every week, you do not need us for this.
Related Services
Specialties We Serve
Related Resources
Get your Availity queues staffed
We are an independent billing company, not Availity. Send us a read of your Essentials eligibility, rejection and remittance queues and we will show you what is sitting unworked — and what it is worth.
- No contract
- No setup fees
- Reply within 1 business day