Legal

Terms of Service

Effective 10 August 2026 · Version 2.0 · Supersedes all prior versions

1. Who you are contracting with

This website and the services described on it are operated by H Holdings Group LLC, a Wyoming limited liability company, with a registered address at 30 N Gould St, STE R, Sheridan, WY 82801, USA (the “Company”, “we”, “us” or “our”).

“MedPrecision Billing” (also used as MedPrecision, MedPrecision Medical Billing and MedPrecision RCM) is a trade name under which H Holdings Group LLC operates. It is a brand, not a separate legal person. Every contract formed through this website, every invoice we issue and every payment you make is with and to H Holdings Group LLC, which is the sole contracting party and the merchant of record for all transactions. Information about the wider group is published at hholdinggroup.org.

“You” means the individual accessing this website and, where that individual acts for an organisation, that organisation. “Client” means an organisation that has executed a Service Agreement with us.

2. Acceptance and scope

By accessing, browsing or using this website, submitting a form, requesting a quote or audit, downloading a resource, or otherwise communicating with us through this website, you accept these Terms of Service and our Privacy Policy and Refund Policy, each of which is incorporated by reference. If you do not accept them, do not use this website.

These Terms govern two distinct things, and the distinction matters: (a) your use of this website by anyone, and (b) the commercial relationship between us and a Client. Sections 1 to 10 and 16 to 29 apply to everyone. Sections 11 to 15 apply only once you become a Client.

3. Definitions

• Services — the medical billing, coding support, revenue cycle management, credentialing and related professional services we provide to a Client under a Service Agreement.
• Service Agreement — the executed written agreement (including any statement of work, proposal or order form we and a Client sign) that sets out the Services, the fee and the term.
• BAA — a Business Associate Agreement executed under the HIPAA Privacy Rule, 45 CFR 164.504(e).
• PHI — Protected Health Information as defined at 45 CFR 160.103.
• Collections — amounts actually received and posted to the Client’s designated bank account, calculated as set out in the Service Agreement.
• Payer — any government or commercial insurer, health plan, clearinghouse intermediary or other third party responsible for adjudicating or paying a claim.

4. Order of precedence

Where documents conflict, the following order controls, from highest to lowest:

1. the executed BAA, but only as to the handling of PHI;
2. the executed Service Agreement, including its statements of work;
3. these Terms of Service;
4. the Refund Policy and Privacy Policy;
5. any other content on this website.

Nothing on this website — including pricing pages, help centre articles, calculators, guides or blog content — is an offer, a quotation, a warranty, or a term of any contract. Such content is marketing and educational material, it may be superseded without notice, and it is expressly excluded from the contract between us. Only a signed Service Agreement creates enforceable service obligations.

5. Eligibility and authority

This website and our Services are directed exclusively at businesses and healthcare organisations in the United States. They are not directed at consumers, and they are not directed at children. You must be at least 18 years old to use this website.

If you use this website or contract with us on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation, and you accept these Terms both personally and on its behalf. We are entitled to rely on that representation without further enquiry.

6. Licence to use the website

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and view this website for the purpose of evaluating or receiving our Services. No other right is granted. Any use outside this licence is a breach of these Terms and may infringe our intellectual property rights.

7. Prohibited conduct

You must not, and must not permit any other person to:

• use this website for any unlawful, fraudulent or deceptive purpose, or in breach of any applicable law or regulation;
• submit false, misleading or impersonated information through any form, including another person’s contact details without their consent;
• attempt to gain unauthorised access to any part of this website, any server, account, or connected system, or probe, scan or test its vulnerability;
• interfere with or disrupt the website, including by denial-of-service activity, injection attempts, credential stuffing, or circumventing rate limits, security controls or access restrictions;
• scrape, crawl, harvest, spider or use any automated means to extract data from this website except by a search-engine crawler obeying our robots directives;
• use this website, or any content or data obtained from it, to train, fine-tune or ground a machine-learning or generative model for commercial redistribution, without our prior written consent;
• copy, reproduce, republish, frame, mirror, sell, resell or commercially exploit any part of this website or its content;
• reverse engineer, decompile or disassemble any part of the website or its underlying software;
• upload or transmit any virus, worm, malicious code or other harmful component;
• remove, obscure or alter any copyright, trademark or other proprietary notice;
• use this website to send unsolicited commercial communications, or to solicit our staff or Clients.

We may investigate any suspected breach, and we may suspend or block access, preserve and disclose records to law enforcement, and pursue any remedy available at law or in equity. We reserve every right and remedy not expressly granted.

8. No PHI through this website

Do not send Protected Health Information through this website. Our forms do not request it, this website is not a HIPAA-secured transmission channel for it, and no BAA covers it. Do not include patient names, dates of birth, member or policy numbers, medical record numbers, diagnoses, claim detail or any other identifiable patient information in a form field, an email to a general inbox, or an attachment.

If you transmit PHI to us outside an executed BAA and an agreed secure channel, you do so on your own initiative and at your own risk. We will delete it where we reasonably can, we accept no liability arising from that transmission to the fullest extent permitted by law, and you remain responsible for any resulting obligation of your own under HIPAA or state law. Secure exchange of PHI begins only after a BAA is executed and a secure channel is established, as described at HIPAA compliance.

9. Content is not professional advice

The guides, resources, denial-code and timely-filing references, glossary, payer pages, benchmark articles and all other editorial content on this website are general information published for educational purposes. They are not legal, medical, clinical, coding, tax, accounting, compliance or reimbursement advice, and they do not create a professional or advisory relationship of any kind.

Coding rules, payer policies, fee schedules, timely-filing windows and regulations change frequently and vary by payer, plan, state and contract. Content may be out of date, incomplete, or inapplicable to your circumstances. Verify every rule against the current primary source and your own payer contracts before relying on it. You are solely responsible for any decision you make on the basis of content on this website, and we disclaim all liability for such decisions to the fullest extent permitted by law. Where we cite a third-party source, we do not adopt, endorse or warrant that source.

10. Calculators, tools and estimates

Any calculator, estimator, scorecard, benchmark comparison, sample report or illustrative deliverable on this website produces an estimate based on the inputs and assumptions supplied. Outputs are hypothetical modelling, not a projection, a quotation, a valuation, a guarantee, or a representation about the results your organisation will achieve. Sample deliverables demonstrate methodology and are not the results of an actual engagement.

Actual financial outcomes depend on payer mix, contracted rates, documentation quality, provider behaviour, patient responsibility, regulatory change and other factors outside our control. We make no representation that any figure produced by a tool on this website is accurate, achievable or applicable to you.

11. Becoming a client

Submitting a form, requesting a quote, or receiving a proposal or complimentary audit does not create a contract for Services and does not oblige either party to proceed. A contract is formed only when both parties execute a written Service Agreement, and — where we will access PHI — a BAA.

A complimentary audit or assessment is provided on an as-is basis, for the recipient’s internal use only, without warranty, and subject to sections 19 and 20. It may not be republished, shared with a competitor of ours, or used in a procurement process without our written consent.

12. Fees, invoicing and payment

Fees are set in the Service Agreement. Rates and tiers described elsewhere on this website are indicative only and do not bind either party. Except where the Service Agreement says otherwise:

• Basis. Our core fee is a percentage of Collections posted during the prior calendar month, invoiced monthly in arrears.
• Separately quoted work. Interface development, on-site training, credentialing beyond initial mapping, and similar items are quoted separately and require the Client’s written approval before we incur them.
• Pass-through costs. Postage, certified mail, third-party clearinghouse fees, payer application fees and third-party collection agency fees are passed through at cost and are not our revenue.
• Terms. Invoices are payable net 15 days from the invoice date by ACH. Card payment may be accepted where we make it available, subject to any surcharge permitted by applicable law and card network rules and disclosed at the time of payment.
• Funds. We do not hold, receive or commingle Client funds. Payer and patient payments deposit directly to the Client’s own bank account; we invoice separately for Services.
• Taxes. Fees are exclusive of sales, use, gross receipts and similar taxes, which the Client is responsible for other than taxes on our net income.
• Disputes. A Client must raise any invoice dispute in writing within 15 days of the invoice date, as set out in the Refund Policy. Undisputed amounts remain payable on time.
• Late payment. Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, from the due date until paid. The Client is responsible for reasonable costs of collection, including legal fees.
• Suspension. We may suspend Services on 10 days’ written notice if an undisputed invoice is more than 30 days overdue, without prejudice to any other remedy.
• No set-off. Payment must be made in full without set-off, deduction or counterclaim.

13. Client responsibilities and warranties

The Client is the provider of record and remains solely and legally responsible for every claim submitted under its National Provider Identifier, tax identification number or payer enrolment, whether that claim was prepared by the Client or by us on the Client’s behalf and instruction. We act as the Client’s agent in preparing and transmitting claims. We do not practise medicine, do not determine medical necessity, and do not decide what care is rendered or documented.

The Client represents, warrants and undertakes, on a continuing basis, that:

1. every service billed was actually rendered, was medically necessary, and is supported by contemporaneous documentation in the medical record;
2. all data, documentation, charge information, encounter detail, fee schedules, payer contracts and credentials it supplies to us are accurate, complete, current and lawfully provided;
3. it holds and maintains all licences, certifications, payer enrolments and credentials required to render and bill for the services;
4. it is not, and no owner, officer or employee involved in the services is, excluded or debarred from any federal or state healthcare programme, and it will notify us immediately if that changes;
5. it will review and approve coding and claim content where its professional judgement, licensure or payer contract requires it, and will respond to our coding, documentation and eligibility queries without undue delay;
6. it maintains its own compliance programme and is responsible for its own regulatory obligations;
7. it will give us timely access to the systems, portals, remittance data and personnel we reasonably need, and will maintain its own EHR, practice management and clearinghouse arrangements.

Our performance depends on these inputs. We are not responsible for any denial, underpayment, recoupment, penalty, missed filing deadline, delay or loss caused wholly or partly by inaccurate, incomplete or late information, by unavailable systems, by the Client’s failure to respond, or by a decision the Client made or approved.

14. Regulatory compliance and anti-fraud

We bill from the documentation the Client supplies. We will not knowingly upcode, unbundle, misrepresent a place of service or provider, waive cost-sharing improperly, or submit a claim for a service that was not rendered — and we will not do so at a Client’s request. We may decline to submit, or may withdraw, any claim we reasonably believe to be unsupported, and we may suspend or terminate immediately under section 22 where we reasonably suspect fraud, abuse or a material compliance breach. Doing so is not a breach by us and does not entitle the Client to any refund.

Percentage-based fee arrangements. The Client acknowledges that it has independently satisfied itself, with its own counsel, that a percentage-of-collections arrangement is permissible for its organisation under all laws and contracts that apply to it — including any state prohibition on fee-splitting or on the corporate practice of medicine, any state billing-service statute, and the terms of its own payer contracts. We give no advice and make no representation on that question, and the Client is responsible for its own determination.

Nothing in these Terms or any Service Agreement is intended to induce or reward referrals, and no part of our fee is paid for the referral of any patient or item or service.

15. Third-party systems, clearinghouses and payers

Delivery of the Services depends on third parties we do not control, including payers, clearinghouses, EHR and practice management vendors, banks, postal services and connectivity providers. We are not responsible for their acts, omissions, outages, rejections, policy changes, processing times, pricing or data handling, and their performance is outside the scope of any warranty we give.

Links from this website to third-party sites are provided for convenience only. We do not control, endorse or warrant their content, and we are not liable for it. Your use of a third-party site is governed by that site’s own terms.

We do not guarantee any payment, reimbursement level, collection rate, denial rate, turnaround time, or financial outcome. Reimbursement is determined by payers applying their own rules.

16. Intellectual property

This website and all of its content — text, guides, data compilations, benchmark analyses, charts, calculators, templates, graphics, logos, page design, code and the arrangement of all of it — are owned by us or our licensors and are protected by copyright, trademark, trade secret and other laws. The MedPrecision name and logo are our trademarks. Nothing on this website grants any licence to use them.

You may view and print individual pages for your own internal, non-commercial reference. Any other reproduction, distribution, public display, adaptation, derivative work or commercial use requires our prior written permission.

Feedback. If you send us ideas, suggestions or feedback about our website or Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without attribution, confidentiality obligation or compensation.

Copyright complaints. If you believe material on this website infringes your copyright, send a notice with the details required by 17 U.S.C. 512(c)(3) to [email protected].

17. Your data and confidentiality

The Client owns its data. All patient data, claim data, remittance data and practice records the Client provides or that we generate for the Client in delivering the Services remain the Client’s property. On termination we will return or export that data as the Service Agreement provides.

Each party will keep the other’s confidential information confidential, use it only to perform or receive the Services, and protect it with at least reasonable care. This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law or court order — in which case the disclosing party will give notice where legally permitted. PHI is governed by the BAA, not by this section.

Aggregated data. We may create and use de-identified, aggregated statistical data derived from our operations to improve and benchmark our Services, provided it cannot reasonably identify any Client, individual or patient and is de-identified consistently with 45 CFR 164.514 where it derives from PHI.

Personal information collected through this website is handled as described in our Privacy Policy.

18. HIPAA and the Business Associate Agreement

When we provide Services that involve PHI, we act as a Business Associate under HIPAA and we execute a BAA satisfying 45 CFR 164.504(e). The BAA — not these Terms — governs our permitted uses and disclosures of PHI, our safeguards, our subcontractor obligations, and our duty under 45 CFR 164.410 to notify the Client of a breach of unsecured PHI without unreasonable delay and in no case later than 60 calendar days after discovery.

Nothing in these Terms limits, waives or reduces any obligation we owe under an executed BAA or under HIPAA. Where these Terms and the BAA conflict as to PHI, the BAA controls. See HIPAA compliance for how the programme operates.

19. Disclaimer of warranties

This website and all content on it are provided “as is” and “as available”, without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that this website will be uninterrupted, timely, secure or error-free, that defects will be corrected, that it is free of viruses or harmful components, or that any content, figure, code, benchmark or payer rule on it is accurate, complete or current.

Services under a Service Agreement are performed with reasonable skill and care in a professional and workmanlike manner. That is the only warranty we give for the Services, and it replaces all others. We do not warrant any specific result, revenue figure, collection rate, denial rate, days-in-accounts-receivable outcome, or claim acceptance.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case our warranties are limited to the minimum extent the law permits.

20. Limitation of liability

To the fullest extent permitted by law:

20.1 Excluded losses. Neither we nor our members, managers, officers, employees, contractors, affiliates or licensors will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost or delayed reimbursement, payer recoupment or offsets, civil monetary penalties, fines, interest, lost data, loss of goodwill, reputational harm or business interruption — however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, statute or otherwise, and even if we were advised such damages were possible.

20.2 Aggregate cap. Our total aggregate liability arising out of or relating to these Terms, this website, or the Services will not exceed:

• if you are not a Client — one hundred United States dollars (US$100);
• if you are a Client — the total fees you actually paid us under the applicable Service Agreement in the twelve months immediately preceding the first event giving rise to the claim.

This cap is aggregate across all claims, not per claim, and applies regardless of the number of incidents or claimants.

20.3 What this section does not limit. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, for wilful misconduct, or for death or personal injury caused by negligence. Nothing in this section limits our obligations under an executed BAA or under HIPAA.

20.4 Basis of the bargain. The disclaimers and limits in sections 19 and 20 are a fundamental basis of the bargain between us and are reflected in our pricing. They apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

21. Indemnification

You will defend, indemnify and hold harmless H Holdings Group LLC and its members, managers, officers, employees, contractors, affiliates and agents from and against any claim, demand, investigation, audit, proceeding, loss, liability, damage, penalty, fine, recoupment, cost and expense (including reasonable legal fees) arising out of or relating to:

1. your use of this website or breach of these Terms;
2. your violation of any law or of any third party’s rights;
3. any data, documentation or instruction you supply to us that is inaccurate, incomplete, unlawful, or provided without necessary authority or consent;
4. any clinical, coding, documentation, licensure, enrolment or business decision made or approved by you;
5. any claim by a patient, payer, regulator or other third party arising from services you rendered or billed;
6. your transmission of PHI to us outside an executed BAA and an agreed secure channel;
7. any breach by you of section 13 or section 14.

We will notify you of any claim, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle any claim in a way that admits our liability, imposes an obligation on us, or fails to release us unconditionally, without our written consent.

22. Suspension and termination

Website access. We may suspend, restrict or terminate your access to this website at any time, with or without notice or cause.

Services. Term, renewal and termination of the Services are governed by the Service Agreement. Where it is silent, either party may terminate on 60 days’ written notice. We may suspend or terminate immediately on written notice where the Client is more than 45 days overdue on undisputed amounts, becomes insolvent or enters bankruptcy or receivership, is excluded or debarred from a federal or state healthcare programme, or where we reasonably suspect fraud, abuse or a material compliance breach under section 14.

On termination. The Client remains liable for all fees earned through the effective date of termination, including fees on Collections posted after termination that are attributable to claims we worked. We will return or export Client data as the Service Agreement provides. Sections 3, 4, 8, 9, 10, 12 (as to amounts accrued), 13, 14, 16, 17, 18, 19, 20, 21 and 24 to 29 survive termination.

23. Force majeure

Neither party is liable for any failure or delay in performance (other than payment of money) caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour dispute, government action or regulatory change, failure of a payer or clearinghouse, internet or telecommunications outage, power failure, or cyberattack. The affected party will notify the other and use reasonable efforts to resume performance. If the event continues for more than 60 days, either party may terminate the affected Services on written notice.

24. Dispute resolution, arbitration and class action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury decide your claim.

24.1 Informal resolution first. Before starting arbitration, you must send us a written Notice of Dispute at the address in section 26, describing the claim, the facts, and the relief sought. We will do the same. The parties will negotiate in good faith for 30 days from receipt. This step is a condition precedent to commencing arbitration.

24.2 Agreement to arbitrate. If the dispute is not resolved within those 30 days, any dispute, claim or controversy arising out of or relating to these Terms, this website, the Services, or the relationship between us — including its formation, breach, termination, enforceability, validity or scope, and including claims that arose before these Terms took effect — will be resolved by final and binding arbitration, and not in court, except as section 24.5 provides.

24.3 Rules and forum. Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect, before a single arbitrator. The seat of arbitration is Sheridan, Wyoming. Hearings may be held by videoconference or on documents alone where the arbitrator permits. The arbitrator decides all issues, including arbitrability, and may award any relief a court could award on an individual basis. The award is final and binding, and judgment on it may be entered in any court of competent jurisdiction. This section is governed by the Federal Arbitration Act, 9 U.S.C. 1 to 16.

24.4 Class action and jury waiver. Arbitration will be conducted only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, coordinated, private attorney general or other representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding. You and we each waive any right to a trial by jury.

24.5 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek temporary or permanent injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information or PHI, without waiving this section.

24.6 Severability of the waiver. If the class action waiver in 24.4 is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court under section 25, and all other claims will remain in arbitration. If 24.4 is held unenforceable in its entirety, then this whole section 24 is void and disputes proceed under section 25.

24.7 Time limit. Any claim must be commenced within one (1) year after it accrues, or it is permanently barred, except where a shorter limitation period would be unenforceable under applicable law, in which case the shortest enforceable period applies.

24.8 Your right to opt out. You may reject this arbitration agreement by sending written notice within 30 days of the date you first accept these Terms. The notice must state your name, your organisation, your address, and a clear statement that you opt out of arbitration, and must be sent to H Holdings Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, with a copy to [email protected]. Opting out affects nothing else in these Terms and will not disadvantage you in any dealing with us.

24.9 Survival. This section survives termination of these Terms and of any Service Agreement.

25. Governing law and venue

These Terms and any dispute arising out of them or your use of this website are governed by the laws of the State of Wyoming, and the applicable federal laws of the United States, without regard to conflict-of-laws principles that would apply the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where a claim is not subject to arbitration under section 24, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming, and each party waives any objection to that venue on grounds of inconvenient forum.

26. Notices

Legal notices to us must be in writing and sent to H Holdings Group LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, with a copy by email to [email protected]. Notice is effective on documented delivery.

We may give notice to you by email to the address you provided, by posting to this website, or by any method in the Service Agreement. You are responsible for keeping your contact details current.

27. General provisions

• Entire agreement. These Terms, with the Privacy Policy, Refund Policy and any executed Service Agreement and BAA, are the entire agreement between us on their subject matter and supersede all prior discussions, proposals and representations.
• No reliance. You confirm you have not relied on any statement, representation or assurance that is not set out in these documents.
• Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent needed to be enforceable, or severed, and the rest remains in full force.
• No waiver. A failure or delay in enforcing any provision is not a waiver of it or of any other provision.
• Assignment. You may not assign or transfer these Terms without our written consent; any attempt to do so is void. We may assign them, in whole or in part, to an affiliate or in connection with a merger, reorganisation, financing or sale of assets.
• No third-party beneficiaries. These Terms create no rights in any person who is not a party, except for the indemnified persons named in section 21.
• Independent contractors. Nothing creates a partnership, joint venture, employment or agency relationship, except that we act as the Client’s agent for the limited purpose of preparing and submitting claims.
• Non-solicitation. During the term and for 12 months after, neither party will knowingly solicit for employment any employee or contractor of the other who was materially involved in the Services, except through a general public advertisement not targeted at that person.
• Headings and interpretation. Headings are for convenience only. “Including” means “including without limitation”. These Terms will not be construed against the drafter.
• Export and sanctions. You represent that you are not located in, and are not owned or controlled by a person located in, a country or on a list subject to United States sanctions or export restrictions.
• Electronic contracting. You consent to transact electronically. Electronic signatures, acceptances and records have the same legal effect as paper.
• Language. These Terms are made in English, and the English version controls over any translation.

28. Changes to these Terms

We may amend these Terms at any time by posting a revised version with a new effective date. Changes take effect when posted and apply prospectively. Where a change is material and you are a Client, we will give at least 30 days’ notice by email or through the Service Agreement notice mechanism. Continued use of this website or the Services after the effective date is acceptance. If you do not accept a change, stop using the website and, if you are a Client, exercise your termination right under the Service Agreement. Prior versions are available on request.

29. Contact

H Holdings Group LLC, a Wyoming limited liability company, trading as MedPrecision Billing
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: [email protected]
Telephone: +1-872-297-2815

Related policies: Privacy Policy · Refund Policy · HIPAA Compliance · Editorial Policy