Legal

Refund Policy

Effective 10 August 2026 · Version 1.0

1. Summary

2. Who charges you

All invoices, charges and refunds are issued by H Holdings Group LLC, a Wyoming limited liability company, of 30 N Gould St, STE R, Sheridan, WY 82801, USA. H Holdings Group LLC trades as MedPrecision Billing and is the merchant of record for every transaction. If a charge appears on a bank or card statement in connection with our services, that is the entity behind it.

3. What we sell, and how it is billed

We sell professional medical billing and revenue cycle management services to healthcare organisations in the United States. We do not sell physical goods, downloadable products, or consumer subscriptions. There is no checkout on this website and no self-serve purchase — every engagement begins with a signed Service Agreement.

• Core fee. A percentage of collections actually posted to your bank account during the prior calendar month, invoiced monthly in arrears. If we collect nothing, we invoice nothing.
• Separately quoted work. Items such as interface development, on-site training and credentialing beyond initial mapping are quoted in advance and require your written approval before we begin.
• Pass-through costs. Postage, certified mail, third-party clearinghouse fees, payer application fees and third-party collection agency fees are billed at cost. They are not our revenue.
• Payment terms. Net 15 from the invoice date, by ACH. Card payment may be accepted where we make it available, subject to any surcharge permitted by applicable law and card network rules and disclosed to you before you pay.
• Your money never passes through us. Payer and patient payments deposit directly into your own bank account. We invoice you separately for our services and never hold or commingle your funds.

4. The general rule: earned fees are non-refundable

Our fees are earned when the work is performed, and you are invoiced after that work is done. Once a fee has been correctly earned and correctly invoiced, it is not refundable — there is no undelivered product to return and no unused period to credit back.

This is a straightforward consequence of billing in arrears rather than in advance. You are never asked to prepay for a month of service you have not received, and you are never locked into a term you cannot exit: the Service Agreement is terminable on 60 days’ written notice with no early-termination penalty.

Dissatisfaction with a business outcome — a collection rate, a denial rate, a reimbursement level, or a revenue result — is not a basis for a refund of fees for work that was performed. See section 12.

5. When we do refund or credit

An invoicing error is our responsibility, not yours. Where we verify any of the following, we correct it in full and without argument:

1. Calculation or rate errors. The fee was computed on the wrong collections figure, at the wrong percentage, or against the wrong period.
2. Duplicate charges. The same invoice was paid or charged more than once.
3. Charges for services not provided. A line item covers work that was never performed, or an approved scope item that was cancelled before we incurred any cost.
4. Fees on reversed collections. A payment counted toward your collections was subsequently refunded to the patient, recouped or reversed by the payer, or found to be a duplicate posting. We credit the fee taken on it.
5. Unapproved charges. A separately quoted item was billed without the written approval this policy and the Service Agreement require.
6. Unauthorised or erroneous payments. A payment we took in error, or that was not authorised.

How the correction is made. Our default is a credit applied to your next invoice, which is the fastest route and needs no banking round-trip. Where no further invoice will issue — because the engagement has ended, or the credit exceeds the next invoice — we refund the balance to the original payment method instead. You may ask for a refund rather than a credit at any time and we will not refuse it.

6. What is never refundable

• Fees for services correctly performed and correctly invoiced.
• Pass-through costs already paid to a third party on your behalf — postage, certified mail, clearinghouse charges, payer application fees, and third-party collection agency commissions. That money is not ours to return.
• Work already performed on a separately quoted item you approved, if you cancel it partway through. You are billed for the portion completed and nothing more.
• Bank, wire, currency-conversion or card-network fees charged by your own institution.
• Amounts we could not collect because of inaccurate, incomplete or late information, unavailable systems, or a decision you made or approved. See Terms of Service, section 13.
• Fees earned in periods before an engagement is terminated, whichever party terminates and for whatever reason, including termination by us for non-payment or for suspected fraud or a compliance breach.

Complimentary work — an audit, assessment or proposal provided at no charge — involves no payment and so nothing is refundable in respect of it.

7. Disputing an invoice: the 15-day window

Raise any invoice dispute in writing within 15 days of the invoice date. Our invoices itemise payments by payer and reconcile against your bank deposits, so a discrepancy is normally visible on the face of the invoice. Send the invoice number, the line item, and what you believe is wrong.

1. We acknowledge within 2 business days.
2. We investigate and give you a written determination, with the reconciliation behind it, within 10 business days of acknowledgement. Where a payer or third party has to be contacted, we tell you and give a revised date.
3. If the dispute is upheld, the credit or refund is processed as set out in section 9.
4. If it is not upheld, we explain why and show our working. You may escalate to a senior reviewer by replying, and then use the dispute-resolution process in Terms of Service, section 24.

Undisputed amounts on the same invoice remain payable on time. Raising a dispute on one line item does not suspend the rest of the invoice. After 15 days an invoice is treated as accepted, except in the case of a duplicate charge, an unauthorised payment, or an error we could not reasonably have expected you to detect — for those, tell us whenever you find them and we will still correct them.

8. How to request a refund

Email [email protected] with the subject line “Refund request”, or telephone +1-872-297-2815 and follow up in writing. Include:

• your practice or organisation name;
• the invoice number and date, or the date and amount of the charge;
• the amount you believe should be refunded or credited;
• the reason, with any supporting reconciliation, remittance advice or bank record;
• whether you would prefer a credit or a refund.

Requests are handled by a person, not a form. We will not require you to complete a portal ticket, wait for a queue, or speak to an automated system to get an error fixed.

9. Refund method and timing

Refunds are returned to the original payment method — a card payment is refunded to that card, an ACH payment to the originating account. Where the original method is closed or unavailable, we refund by ACH to an account you verify in writing. Refunds are made in United States dollars, in the amount we received. We do not refund fees charged by your own bank or card issuer, and we cannot control the exchange rate applied to a cross-border refund.

We will never ask for full card details, a card security code, or online banking credentials to process a refund. Any message that does is not from us — report it to [email protected].

10. Cancellation and termination

Either party may terminate the Service Agreement on 60 days’ written notice. That window exists for a practical reason: redirecting electronic remittance and payer enrolment takes 30 to 60 days at most payers, and a shorter handoff would put your cash flow at risk.

• No early-termination penalty and no exit fee. Cancelling costs you nothing beyond fees already earned.
• Final invoice. You are invoiced for services performed through the effective termination date, including fees on collections posted after that date that are attributable to claims we worked. That final invoice is payable on normal terms and is not refundable.
• Your data comes back. Return or export of your data on termination is governed by the Service Agreement and is not conditional on payment of a disputed amount.
• No refund of prior periods. Termination does not entitle either party to a refund of fees earned in earlier periods.

11. Chargebacks: talk to us first

If you believe a charge is wrong, contact us before contacting your bank or card issuer. We can usually resolve a billing error in days. A chargeback takes weeks, freezes the amount while it runs, and resolves nothing faster than an email to us would.

Raising a chargeback on an amount you have not first disputed with us under section 7 is a breach of the Service Agreement. Where that happens:

• we will respond to the issuer with the invoice, the reconciliation, the signed Service Agreement and the correspondence record;
• the disputed amount remains due if the chargeback is decided in our favour, together with any fee our processor charges us for handling it;
• we may suspend services on notice while an unresolved chargeback stands on an undisputed invoice.

None of this restricts a right you hold under card network rules or applicable law. It sets out what we will do and what you will owe, so that neither is a surprise.

12. No guarantee of results

Reimbursement is determined by payers applying their own rules to documentation you supply. We do not guarantee any collection rate, denial rate, reimbursement level, days-in-accounts-receivable figure, turnaround time or revenue outcome, and no such outcome is a condition of our fee. Estimates produced by calculators or sample deliverables on this website are illustrative modelling, not commitments — see Terms of Service, section 10. A result falling short of an estimate does not create a right to a refund.

13. Changes to this policy

We may update this policy by posting a revised version with a new effective date. Changes apply prospectively only: the version in force when an invoice was issued governs that invoice. Where a change is material, we will give clients at least 30 days’ notice by email. Prior versions are available on request.

Where this policy and a signed Service Agreement conflict, the Service Agreement controls. Where this policy and the Terms of Service conflict on a refund question, this policy controls.

14. Contact

Billing and refund enquiries: [email protected] · +1-872-297-2815

H Holdings Group LLC, a Wyoming limited liability company, trading as MedPrecision Billing
30 N Gould St, STE R, Sheridan, WY 82801, USA

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